Support

We'd love to hear from you.

Response times

Before you write in

These are the things we ask for most often — including them in your first message usually saves a round trip:

• Your username (never send us your password — we will never ask for it).
• Your device and OS version, e.g. “iPhone 15, iOS 18.2” or “Pixel 8, Android 15”.
• The app version, shown at the bottom of Settings.
• What you expected to happen, and what happened instead.
• A screenshot, if the problem is something you can see.

Common questions

I did not receive my verification code

Codes arrive by SMS or email and can take a minute. Check your spam folder for email, and confirm the number or address on your account is correct. You can request a new code after the on-screen cooldown ends. If SMS never arrives, try the email option instead.

I forgot my password

Use Forgot password on the sign-in screen. We send a one-time code to the email address or phone number on your account.

How do I delete my account?

Settings → Delete Account, then confirm with the verification code. Full details, including what is retained and for how long, are on the account deletion page.

How do I report abuse or a security issue?

Email happieapartment@gmail.com with “Abuse report” or “Security” in the subject line and we will prioritise it. For security reports, please tell us privately first rather than posting publicly.